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Behind the Screens — a full-service operations firm helping powerhouse founders reclaim their time, scale without burnout, and step fully into their visionary roles — is growing! We’re on the lookout for our next high performing Online Business Manager to support our clients.
Online Business Manager
We're accepting applications
As an OBM, you’ll be responsible for helping entrepreneurs thrive by taking care of the vital details that often fall on the back burner so that CEOs can focus on what they do best! We're talking the whole shebang - project management, business management, team management, resource management...we're here to manage the backend so they can show up as the CEO and visionary of their company.
Rest assured you will never be bored - our clients work in a variety of fields and are multi-passionate.
BEHIND THE SCREENS IS LOOKING FOR OUR NEXT ONLINE BUSINESS MANAGER
Launch Management
Team Management
Project Management
Operations Management
Although your responsibilities will vary based on the needs of the client, typical OBM support involves:
This includes ensuring the daily business operations are going smoothly, providing feedback to the team and CEO regarding projects and priorities, discovering gaps in the operation and problem solving efficiently, among other responsibilities.
You will be responsible for managing the client's project management software, as well as managing the team and CEO in achieving the milestones of any project (launch, rebrand, etc.) while ensuring on time and on budget completion of said project. You'll be responsible for organizing, delegating, and following up on tasks
You will act as the main point of contact for our clients - the team will go through you so that the client can stay in their zone of genius and not get bogged down by communications that can be managed by you. This will also include delegation to the team, following up on tasks, giving constructive feedback on tasks and projects, and ensuring the team is actively working towards the same overarching business goals.
This includes launch strategy, timeline breakdown, delegation of work, review of launch assets, sourcing third party talent (Facebook ads strategists, etc.), and KPI tracking for the launch, among other things. You will be spearheading everything on the backend of launches.
Strategy
You will act as a sounding board for your CEOs - you're expected to not only find problems but to solve them creatively, efficiently, and as fiscally responsible as possible. You will also be responsible for tracking and analyzing Key Performance Indicators so that you and your CEOs can make data-driven decisions.
Process Creation & Optimization
You will be responsible for auditing and/or creating processes for the businesses that you work in. This will include a mix of human labor and automations, process documentation (SOPs, looms, etc.), and training the team on said processes. You will also be responsible for holding the team accountable to said processes.
- Email Marketing: ConvertKit, ActiveCampaign, Flodesk
- Course Hosting: Kajabi, Thinkific, Kartra
- Project Management: Clickup, Asana
- Client Relationship Management: Dubsado, Honeybook
- Payment: Stripe, Paypal
- Integration: Zapier
- Website: Squarespace, Wix, Kajabi, ShowIt, Wordpress
- Zoom
- Slack
Our clients work with a variety of different softwares, and as their business manager it is important for us to be at least somewhat familiar, if not proficient, in the types of software that they use.
Tech Knowledge
- You live and thrive in the details, and perform well under pressure
- You are a strong online communicator, with exceptional customer service and client communication skills
- You take initiative and are quick on your feet - an efficient and effective problem solver
- You are a self-starter
- You're interested in a long-term employee/employer partnership and are looking for a job you can commit to and grow with
- You’re a stickler for deadlines and punctuality
- You work exceptionally well independently, but also collaboratively within a team
- You are a master juggler of projects, and are able to prioritize tasks as needed
- You have a knack for bringing ideas to life through operations and execution
- You are available to work during regular office hours Monday to Friday for 10-15 hours/week to start (with the potential to grow to full-time very quickly)
- You are legally eligible to work in the United States as an employee or international contractor
This could be you if…
Apply here
We are always accepting applications for this role - our management team will be in touch if you are a fit and if there is an opening on our team.
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